Thank you for reaching out and creating a new post. I understand the caller ID function on your cable box is no longer working. I can see how the sudden change would cause confusion. Have you recently made any changes to your plan or services? If so, did this begin right after, or has this just recently become an issue?
XfinityVianney
Official Employee
•
2.6K Messages
5 hours ago
Thank you for reaching out and creating a new post. I understand the caller ID function on your cable box is no longer working. I can see how the sudden change would cause confusion. Have you recently made any changes to your plan or services? If so, did this begin right after, or has this just recently become an issue?
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