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Thursday, October 17th, 2024 5:20 PM

Cordless Phones losing charge after switch to Comcast

I was not present at my elderly mom's house when the technician made the switch from Verizon to Comcast (landline) phone and internet service (due to DSL being the only Verizon service available at her location and it being abysmally slow). Since the switch, the phones, which had no previous problems and according to my mom are plugged in as always, have been displaying low battery and one saying no power to base. Is there any reason that a change to Comcast voice would have resulted in something going on with charging the phones? TIA.

Official Employee

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2.5K Messages

24 days ago

Great question @PflowcoulPA Do you know if your mom has the phones plugged into her Xfinity Gateway or modem? Are they receiving and making calls?

5 Messages

She can receive and make calls. I assume the phones are plugged into the phone jack. Their tech guy came by and is ordering new batteries for them but it just seems weird they were fine before the switch. 

Official Employee

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1.4K Messages

The timing on that is strange PflowcoulPA, connectivity wise, there is nothing that should be adding any additional strain to the system, are all of these handsets charging from the same base or a different base to charge is setup with each of the handsets? Appreciate your time and patience with all of this. 

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5 Messages

Each handset has its own charging base. Thanks!

Official Employee

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1.1K Messages

@PflowcoulPA, When was the last time those batteries were changed? Do you know if it's been over a year or two? I'm wondering if it's time for a battery swap. 

Do you know how long it takes before those new batteries arrive?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

You are probably right it's got to be more than 2 years. I do think it may be just a coincidence. The batteries should be here this week and I'll report back. Thank you so much for your persistence!

5 Messages

12 days ago

thank  you - we've determined it is just the one phone that probably needs a battery replacement. 

Official Employee

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1.3K Messages

Hi there, @PflowcoulPA Thank you so much for the update, my parents had the same issue and had to replace there phone battery as well. Before I let you go, are there any other service or account concerns I can assist you with today?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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