Visitor
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1 Message
Comcast/Xfinity lost my phone number
Comcast/Xfinity lost my phone number to make a sale.
We've had the same phone number in our family for over 50 years. 3 weeks ago I called Comcast to see about lowering my bill.
I was talked into converting my landline into a mobile line to save about $50 a month.
I was told it would be seamless. The fact is however that we've been without a landline for 2 weeks. After the first week without phone service, I called to cancel the switch to a mobile line and go back to a landline.
Now we are told that we would lose our original phone number which is also a business home business number.
This is like changing your name from George to potato.
CCXavier
Official Employee
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695 Messages
1 year ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_4d8e63
Visitor
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1 Message
1 year ago
I have a similar nightmare!
I went to the Xfinity Store to try to lower my Comcast bill 2 days ago
and for some unknown moronic reason the tech DELETED MY LANDLINE without any authorization from me!
I have had the same phone number I’ve had for 45 years!
COMCAST is "trying" to get my old phone # back, and COMCAST better!
I am SO PISSED OFF! I AM SO ANGRY!
(edited)
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