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user_fzu98c
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10/04/2026 1:26 PM

Comcast (Xfinity) VoIP landline. When you call an AT&T Samsung Galaxy S23+ it doesn't ring and goes directly to voicemail.

Comcast (Xfinity) VoIP landline. When you call an AT&T Samsung Galaxy S23+ it doesn't ring and goes directly to voicemail.

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6 hours ago

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XfinityPaula

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2.4K Messages

3 days ago

 

user_fzu98c Hello! Thanks for creating the post and reaching out to us for help with making / receiving calls. I'm sorry that the call is going straight to voicemail. I know it's frustrating when you are unable to make calls. I would love to help and get this corrected for us. Are you calling the AT&T phone number from your home Xfinity voice phone line? Or is the AT&T line calling into your home? I have come across trouble like this from time to time when there was a recent phone number transfer between like providers. Was your phone number recently transferred? 
You are with the right team to have this corrected. 

 

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user_fzu98c

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4 Messages

6 hours ago

Samsung Galaxy S23+ gets call from other users , even on AT&T. When Pat Morgan tries to call with the VOIP, and gets voicemail, I can call her back on Samsung Galaxy S23+ no problem

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XfinityChelseaB

Official Employee

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2.6K Messages

@user_fzu98c, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

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