Comcast refuses to honor request to cancel phone service
We have spent 6 hours with customer service requesting they fix an issue Xfinity Voice misconfiguration performed by a Xfinity advanced tech "support" person caused. They left a voice mail letting us know he applied an advanced call forwarding but didn't leave his name. Since that change, all in-bound calls have gone directly to voice mail without the phone ever ringing. Customer support has refused to even work toward addressing advanced call forwarding favoring discussing something else and then transfering the call over and over and over.
Eventually customer support fully terminated phone service, both in and out, which happened as part of doing diagnostics. Call in from a cell phone produce an error message of "this is not a working number."
There is every indication this will never be fixed. We requested "customer retention" about removing billing for the phone service we aren't receiving service for. The person from customer retention acknowledged our request and then transfer us back to the same exact customer support that we talked to for the last 6 hours!
What is Comcast prefer way for a server to be cancel since clearly asking for customer retention and asking directly to Comcast to discontinue it does not work?
Do we contact our State Commerce Commission?
Do we contact the Federal Trade Commission?
Do we contact the BBB?
Do we contact our credit card company?
We are done jumping through hoops for the pleasure of Comcast. How do we bring this to an end?