Contributor
•
23 Messages
Comcast Outbound Landline Calls Drop on Our End After About 20 Seconds
hear them. This is on every call. Incoming calls are no problem.
Comcast has been out and suggested we plug the base unit of our wireless phones directly into the modem. We have done that and it has not fixed it. We have tried a different phone and it did not fixed it. We have restarted the router and that did not fix it. They are now blaming it on the fact that we have a non Comcast modem, which I do not believe is the problem.
Has anyone had a similar problem?
XfinityEricB
Official Employee
•
2.4K Messages
3 years ago
Hello @ericbro, and thank you for reaching out to us for assistance with your outbound calling. We would be happy to take a look into the problem with you, and see if we can assist you further.
Can you send us a private message with your full name, name of account holder (if different), and service address?
To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
2
0
fedup978
Contributor
•
294 Messages
2 years ago
Have had this problem along with many other phone issues for over a year, techs were out at my house many times equipment changed cable from the street changed, they told me it was not a wiring issue in my house and the end results by their head technical person in my area was that it was an issue within their VOIP system. It has never been fixed and continues to happen to this day along with other phone issue. Got tired of spending so much of my time trying to fix their issue, I just live with it at this point. If you do get a fix for it I would sure like to know what they did.
1
0
sk00ter
Visitor
•
12 Messages
2 years ago
Just wondering if this weird issue has ever been resolved? If so what was the solution.
(edited)
2
0