Jsyb's profile

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Sat, Jun 15, 2019 6:00 AM

Comcast change home number without informing me

This is unacceptable. I just upgraded my double play plan to a 2 year agreement beginning of this year and apparently my phone number was changed. I was not notified of this and now am not getting any calls. I was given this number when I sign up for the double play plan a few years back. What good is it to have a home number and have it change every time you want to upgrade your plan? How can they change it without letting me know is beyond me and the customer service representative told me on the phone that my number was change when I upgraded my plan. This make using xfinity phone plan useless if you can't even keep the number. The service representative even said that I could review all the call logs of people who has been calling me but what good does it do when the people that have been calling was using the old number.

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Official Employee


1.9K Messages

2 y ago

Jsyb, thank you for taking the time to reach out to us here on the forums regarding these phone issues! I would love to have the opportunity to assist. I just had to change my phone number recently and it's a huge pain. Let's see what we can do to possibly get your old phone number back to avoid this, I'm here to help! To get started, please send me a PM with your first and last name to get started.

To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”

I am an Official Comcast Employee.
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