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Visitor

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3 Messages

Wednesday, May 21st, 2025 11:24 PM

Can't receive home phone calls

Phone rings once then says cannot complete as dialed.

Official Employee

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1.8K Messages

2 months ago

Hello user_n1kxa9 is this still a concern for you? Are you able to call the home line and get through? If not, what do you hear when attempting to call? 

 

Visitor

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3 Messages

No. Just tried again.  From my cell phone I get "your call cannot be completed as dialed".  My mom has at&t and gets the same. 

Official Employee

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2.2K Messages

 

user_n1kxa9 Let's take a closer look at your home phone and see if we can figure out what is going on. please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

Name and address sent as requested. 

Official Employee

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2.3K Messages

1 month ago

 

user_n1kxa9 Thanks again for reaching out! I'm glad we were able to get your Xfinity Voice service working again. Take care! 

 

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