Can't Leave a Voicemail

user_5mcvco, Hi there! Thanks for reaching out. I know how frustrating it is to clear out your voicemail multiple times and still run into a “mailbox full” message. It sounds like you’ve already taken all the right steps on your end if you have also emptied both your voicemail and the trash folder. This could be related to a system error or a provisioning issue on the back end preventing the mailbox from updating properly. Since it’s been a couple of days since reaching out, are you still experiencing the same issue today? Also, have there been any recent changes to the account or any orders placed (for example, equipment changes or service updates)? Once I have that info, I can take a closer look and work on getting this resolved for you right away.

user_5mcvco, Thanks for letting us know. What I would like to do from here is look further into the account. I’m really sorry you’ve been dealing with this for that long. I can undersand the inconvenience caused to not be able to receive voicemails for months, especially after trying all the right steps on your end. Since there haven’t been any recent account changes and the issue is ongoing, this definitely points to a backend provisioning issue with the voicemail box not updating or syncing correctly. At this point, this isn’t something you should have to keep troubleshooting on your own. We’d like to take ownership of this and get it properly fixed for you. The next step will be for me to review the voicemail provisioning on the account and, if needed, reset or reinitialize the mailbox from our side to clear out whatever is causing it to show as full. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.