Can't hear the caller or the person I have called
So this has been going on a month now and I have even had a tech out.
Phone did not have a dial tone. A tech came out and told me to plug my phone directly into the back of the modem. Now I have a dial tone.
We are receiving calls at our home, but when we pick up the line there is silence. When we make a call from our home, it just rings non-stop even though the individual I am calling picks up the line. They hear silence and I just here the other end ringing. This is getting ridiculous! Why is there a dial tone, but no interaction availability when I pick up the line? I have done everything from reset the modem, have a tech out, plugged phone into the back of the modem, and still isn't working.