clarkr's profile



69 Messages

Wed, Aug 25, 2021 6:15 PM

can't "Create a New Contact" in Firefox anymore

I used to use Firefox (91.0.2, last update) to do all my Xfinity Voice stuff. But lately, when I do Options-Add Contact-Create New Contact, and enter the new contact info, and press Save, nothing happens. In fact, many of my contacts are messed up.

But Chrome (92.0) works just fine.

What's going on???? I have tried clearing my cache, etc, and that doesn't help. Has Xfinity abandoned Firefox?


Official Employee


7K Messages

5 m ago

Hello clarkr. Thank you for creating a post on our Forum. We can help troubleshoot your issue with using Xfinity Connect email service on Firefox. Thanks for trying some basic troubleshooting steps prior to this post. The next thing you would want to try is perform a reset of your Firefox browser. We would recommend doing a backup (or log in and sync) of your favorites and any saved data you have in the browser before doing the reset. Please let us know if this resolves your issue. 

New to the Community?

Start Here