pckwong38's profile

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1 Message

Sun, Nov 8, 2020 8:00 AM

cannot pick up incoming calls, straight to voicemail

has been months we cannot pick any incoming calls.  if pick the call up, it turn silent.  all incoming calls went to voicemail.

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New Poster

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1 Message

8 m ago

I was having the same issue.  I tried everything at the modem, the phone lines and online.  Nothing worked.  The phone would ring, I would answer and nobody was there.  The calls were going straight to voicemail.  I called for technical support and the offshore rep was not able to fix the problem and said a technician would have to come to troubleshoot the issue.  I asked if this was going to cost me a service fee. The rep assured me there would be no cost to me since the problem could not be taken care of on their end.  My November bill has a $70 service fee.  My phone is now working, the tech used his phone to call the center to explain what needed to occur to fix the issue.  I hate comcast.

New Poster

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1 Message

8 m ago

What did Tech do to fix the problem?

 

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