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user_1eef38
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2 Messages

Thursday, November 14th, 2024 1:26 AM

Cannot hear person talking with on landline,, but they can hear me

At some point in longer conversations on. my landline I stop hearing the person I'mm talking with. They can hear me. There is no specific amount of time it takes before I lose the other person. Xfinity has reset my modem. That does not help.

Question

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Updated 

2 days ago

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5

XfinityBenny

Official Employee

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790 Messages

5 months ago

@user_1eef38 Hello and good evening. Thanks for adding a post. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Losing the audio on a call is no fun. Try the following to ensure the audio stays active successfully:

  • Try to plug a working corded phone into different jacks to find out if the issue is isolated to one phone or jack.
  • Plug the phone directly into your Xfinity Voice modem to determine if the issue may be related to the wiring inside your home.

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lauuic

New Poster

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5 Messages

5 months ago

We have the same problem. We've tried resetting our modem, buying a new landline phone, and plugging it in directly to the modem and nothing works. Are you using your own modem or one of Comcast's? We were thinking of trying a Comcast modem next.

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lauuic

New Poster

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5 Messages

4 months ago

What modem are you using? So far, this issue has occurred with Arris T25 and Netgear CM2050V.

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lauuic

New Poster

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5 Messages

4 months ago

Has anyone had any success in fixing this issue? This issue doesn't seem to be modem-specific unless Xfinity voice needs a Comcast modem to work now. We are using an Arris T25 modem and it worked well for 2 years until we started having this issue of the other party going silent a couple months ago. Given that others are having the same problem while using the recommended Xfinity modem that works with voice, Netgear CM2050V modem, we don't know what to try next. We live in a cell coverage dead spot, so we need a landline to be able to have a working phone. We spent hundreds of dollars to buy Xfinity-approved modems so it doesn't feel right to be forced to pay $15/month for a Comcast modem just to be able to make and receive calls.

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XfinityThomasC

Official Employee

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2.5K Messages

Hello, @lauuic

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

drdata

Contributor

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25 Messages

@lauuic​ Have you solved this problem yet? I too have had this issue since Jan 26 (shortly after Comcast did some local "network upgrades" in our neighborhood).

In addition to upgrading my cable voice modem (CM1150V to CM2050V) for $300, I did the usual troubleshooting: restart modem, using a different phone system, checking cables, moving the jack to Tel2, etc. Even had a Comcast tech come out Feb 7 to check outside/inside configurations, but the problem persisted after he left.

If you were able to resolve this please let me know what was done. I really need my landline for work at home business use. Thanks!

(edited)

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2 months ago

0

user_raa7on

4 Messages

Xfinity has done "service upgrades" on the system in the last months and we have been having more and more problems with people hearing us. I have done all the usual diagnostics (restarts, new phones, wiring). This is a VOIP problem brought on by some change with Xfinity.

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12 days ago

0

XfinityWilliam

Official Employee

 • 

1.2K Messages

 

user_raa7on Hey there. I can understand your frustration with your voice issues. Let's take a look at this and see what is going on. 
Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 days ago

0

user_raa7on

4 Messages

7 days ago

I have just replaced the "Data" (Phone) line from the modem to the wall jack with another one from a previous upgrade. We will see if this takes of  the problem as the cord end was pulling out.

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XfinityVictor

Official Employee

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1.3K Messages

 

user_raa7on  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

7 days ago

0

wetdogtile

Regular Visitor

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2 Messages

Did a new phone cord fix the issue?

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2 days ago

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