RicPul's profile



1 Message

Wednesday, January 11th, 2023 8:48 PM

cannot access online voice settings

I cannot access the online voice settings. Get error message "Xfinity Connect Voice - Sorry something went wrong. This account has been suspended. Contact Comcast Customer Care." Have tried rebooting the modem several times. We have 3 laptops. Same thing. Phone itself works fine.


Official Employee


596 Messages

13 days ago

Hello @RicPul, thanks for reaching out for help with your Xfinity Voice services. Our team is here to help! To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


Please let me know if you have any questions or run into any problems. 

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