RicPul's profile

Visitor

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1 Message

Wednesday, January 11th, 2023 8:48 PM

Closed

cannot access online voice settings

I cannot access the online voice settings. Get error message "Xfinity Connect Voice - Sorry something went wrong. This account has been suspended. Contact Comcast Customer Care." Have tried rebooting the modem several times. We have 3 laptops. Same thing. Phone itself works fine.

Official Employee

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1.1K Messages

2 years ago

Hello @RicPul, thanks for reaching out for help with your Xfinity Voice services. Our team is here to help! To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

Visitor

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1 Message

1 year ago

Same here… I call and explain and the reps don’t know what I’m talking about. 

Official Employee

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1.5K Messages

Hello, @user_33b959! Thanks for commenting to let us know you are experiencing a similar issue. Just to make sure we are on the same page. Are these the steps you are following? Change Your Email and Voice Settings – Xfinity Voice Help.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 year ago

I have the same problem and cannot get answers.  Called 5 times, talking to different people and nobody can help, never got a call back. 

Official Employee

 • 

1.4K Messages

Hello @heide44, thank you for reaching our team on Forums! Did you attempt to follow the steps my co-worker suggested above? Here's the link just in case: https://www.xfinity.com/support/articles/make-changes-xfinity-internet-settings 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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