Visitor
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1 Message
cannot access online voice settings
I cannot access the online voice settings. Get error message "Xfinity Connect Voice - Sorry something went wrong. This account has been suspended. Contact Comcast Customer Care." Have tried rebooting the modem several times. We have 3 laptops. Same thing. Phone itself works fine.
XfinityRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @RicPul, thanks for reaching out for help with your Xfinity Voice services. Our team is here to help! To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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user_33b959
Visitor
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1 Message
2 years ago
Same here… I call and explain and the reps don’t know what I’m talking about.
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heide44
Visitor
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1 Message
2 years ago
I have the same problem and cannot get answers. Called 5 times, talking to different people and nobody can help, never got a call back.
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