Cancel home phone

user_8y596j, Hi there! Thanks for reaching out. I can definitely help point you in the right direction. You've come to the right team of experts to help over social media. At this time, Home Phone service can't be canceled online through your account, which is why you're not seeing an option to do so. We'd be happy to assist with your cancellation request. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, and we'll review your account and help process the removal of the Home Phone service. Before making any changes, we'll also review whether the service is part of a bundle, as removing it could affect your package and monthly rate.