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user_pleoh9
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Tuesday, December 3rd, 2024 10:03 PM

Can I port a landline number from ATT to Xfinity Voice?

And if I can, do I plug my phones into phone jacks on the new modem, or will the modem support existing phone jacks?

Thanks for your help!

user_pleoh9

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6 days ago

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BruceW

Gold Problem Solver

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26.1K Messages

8 days ago

Can I port a landline number from ATT to Xfinity Voice?

You should be able to.

And if I can, do I plug my phones into phone jacks on the new modem, or will the modem support existing phone jacks?

You can do it either way. To use the existing jacks, make sure they are disconnected from the previous provider's network (that usually means just disconnecting a plug at the network interface box). And then connect a 4-conductor modular base cord between the gateway's #1 phone jack and a wall jack. If your phone wiring is connected in the usual way, that should energize the remaining jacks in your home.

If you have a phone in the room where the gateway is located and only 1 phone jack there, you'll also need a phone wiring "Y" connector ("telephone splitter") in order to have both hooked up, something like https://www.amazon.com/Duplex-Telephone-Adapter-Splitter-Single/dp/B088Z2DFZS.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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XfinityJohnG

Official Employee

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1.3K Messages

6 days ago

Thank you for reaching out to us here @user_pleoh9. You can port a number over to the Xfinity Voice service. There are some qualifications for that. 

  • Your phone number must be active with your old service provider.
  • You must establish service in the same geographical area (rate center) as your old residence. Comcast cannot port phone numbers across rate center boundaries.
  • Government regulations require us to obtain your oral or written consent to port your phone number. You will be directed to complete this verification after your order is placed.
  • You must not have a Primary Interexchange Carrier (PIC) or carrier freeze applied to the phone number through your old service provider. You can plug the phone directly into the port on the modem. There are options to have that installed on the existing jacks as well. 

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