Calls go to voicemail when I pick up the home receiver and try to answer the call.
Calls coming in via my Xfinity voice line cause my home telephone to ring, but when I pick up and answer it, there isn't anyone on the line. Then I find a message from them on my voicemail. Why is Xfinity sending my incoming calls to voicemail when I answer the phone and how can I stop it? I have the number of rings set at 5, but the calls are going to voicemail as soon as I pick up the receiver and try to answer the call.