Calls drop after 30 minutes

I only have from Xfinity/Comcast is phone & internet service. Over the past 2 weeks, when on an incoming call, after 30 minutes, the call drops off. I was not have trouble before. Contacted CS, they were no help. What is going on, how do I fix it? Already tried restarting the modem.

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XfinityRaf

Official Employee

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108 Messages

11 days ago

Good afternoon! Is this happening for all incoming calls?

2

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KimmieV

New Poster

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3 Messages

Yes, this happens on all incoming calls.

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11 days ago

0

XfinityRaf

Official Employee

•

108 Messages

Thank you for confirming KimmieV. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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11 days ago

0

Home Phone Service & Equipment

KimmieV

Calls drop after 30 minutes

XfinityRaf

KimmieV

XfinityRaf

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