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sosodisappointed
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Friday, September 13th, 2024 12:16 AM

Calling Xfinity Voice get message "Wireless customer not available"

I'm really done dealing with Xfinity's customer service. I've spend so many hours on their chats, and phone calls trying to rectify problems, or start new services. It is painful to deal with you. 

And now...the new phone line I just put in a few weeks ago, and had to spend hours with you getting to work, cannot be called. Constantly getting the message "The wireless customer you called cannot be reached" or some such thing, even though this is not xfinity mobile service. 

My mother in law can't log into her bank, or any of the numerous things for which she needs to get a verification code bc she can't receive the numeric code, because you can't call the line. We got this line so that we would be able to reach her...and we can't.  Internet works fine....phone does not. 

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Updated 

1 month ago

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XfinityDilary

Official Employee

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1.8K Messages

3 months ago

 

Thanks for posting on our community forums, sosodisappointed. I'm sorry to hear about your situation. I can imagine your frustration and would like to help make this right. Is this a landline? 

 

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user_vt8i9x

1 Message

@XfinityDilary​ we are having the same issue.  Yea it is a land line.  I have rebooted modem, etc.

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3 months ago

0

XfinityMarcos

Official Employee

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1.9K Messages

Hello user_vt8i9x, I appreciate you coming to our Forum for help with your landline, those are so important in case of emergencies. Rebooting the modem is always a great first step, so that was a good option to take. Are you receiving this message for inbound, outbound, or both types of calls? The reason I ask is to make sure we start off working on the full scope of the issue and take the best path forward. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_o25jr7

Visitor

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1 Message

I have xfinity mobile and friends and family are frustrated that they cannot call me they are all getting this message  

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1 month ago

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XfinityRay

Official Employee

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2.3K Messages

Hello, @user_o25jr7! I apologize that your friends and family have not been able to reach you! I understand that is a frustrating thing to have happen! Have you recently moved or changed your service? I see this message come up from time to time when service is transferred. Our Xfinity Mobile team has to transfer the mobile service just like we do with the internet service. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_a77a2d

Visitor

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4 Messages

1 month ago

Ditto.  Xfinitiy VOIP is unreliable.  Goes out every few months with me.  Rebooting modem works... for now.  NO HELP from Xfinity 

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