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Pjdiva
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Regular Visitor

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5 Messages

Mon, Jan 10, 2022 12:24 AM

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Callers hear crackling or low volume

I don't have any issue hearing my callers when answering the phone.  However, many have said the volume is so low they can't hear me or they hear crackling.  Is this due to interference on my Internet for my telephone?

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7 m ago

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XfinityAbbie

Official Employee

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1K Messages

7 m ago

@Pjdiva Hello and thank you for taking the time to reach out to us. I am sorry to hear you are having this issue with your phone service. It definitely sounds like this could potentially be an interference issue. May I ask what type of phone you are using? Is this a wireless phone, or is the phone wired in?

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Pjdiva

Regular Visitor

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5 Messages

7 m ago

My phone is cordless.  The base is plugged into a wall phone jack and the electrical outlet. 

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XfinitySheila

Official Employee

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344 Messages

Do you have a different phone you can try? This way we can rule out the device as the reason for the sound issues?

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7 m ago

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