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chasrudolph
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4 Messages

Thursday, November 9th, 2023 9:13 PM

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Caller ID on TV Screen

Since replacing our gateway earlier this week, caller ID no longer appears on iur TV screen.  We have Xfinity triple play and did not change the cable box or other cable connections.  What needs to be done?

Question

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Updated 

2 years ago

1.2K

4

user_jsq4c7

1 Message

2 years ago

this is our problem also

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XfinityKaren

Official Employee

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25 Messages

2 years ago

Hi there @@chasrudolph I know how important caller ID is. Have you tried power cycling the box by completely unplugging and powering it down? Then plug it back in and power it back up.

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XfinityMartyR

Official Employee

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2.3K Messages

2 years ago

@chasrudolph Thank you for working with us, and I'm glad we were able to get Caller ID working again for you. Take care! 

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shirlmae

New Poster

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2 Messages

2 years ago

Ever since I got my new modem from Xfinity I can not get my caller ID on my TV screen. I called and talked to a technician and she tried everything and I still do not have it. I got my modem two weeks ago and haven't had caller ID on my TV ever since.

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user_2lk8ho

2 Messages

Im on the phone with them right now ..I'm having the exact same problem.

2 years ago

0

user_2lk8ho

2 Messages

Apparently when you switch out boxes, It automatically disables the caller ID feature. They have to reconfigure the settings. They just did that for me over the phone.

2 years ago

0

XfinityJustinC

Official Employee

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1.4K Messages

Hello, @shirlmae. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance in regard to Caller ID populating on your TV. I can definitely help troubleshoot this further, and would like to help get this corrected as I really enjoy that feature as it helps me determine if I need to get up to answer the phone while watching TV. 

 

I see that it was recommended to check your settings in this post: by pressing the Xfinity Button, go to settings, preferences, and then notifications? Once there can you make sure the Caller ID is on? 

 

I've also seen other users replying that with getting the new equipment that the Caller ID TV feature is disabled, and may need to be provisioned. If you have checked your settings and are still having issues please send a direct message and I can help with getting the Caller ID TV working. 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address. 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityAlfonso

Official Employee

 • 

1.8K Messages

Hey there @user_2lk8ho we're glad to hear that customer service could help get you taken care of on this Caller ID issue!  Please feel free to reach out anytime, and we're always here to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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