Thu, Mar 14, 2019 4:00 PM
I have a landline that rings, and is connected. when I answer it, they cannot hear me, but I can hear them. Please advise.
4 m ago
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9 m ago
I'm having the same issue but it seems like it doesn't happen all the time. No problem with calling out, just inbound calls.
Same problem with me. Just incoming calls cannot hear me
this issue just happen with xfinity landline to xfinity landline calls.
when i call the other person... the other person is unable to hear me no matter how long we wait.
when the other person calls me... the other person can hear me within ~ 5 seconds.
i can hear the other person the whole time (including from the start of the call) no matter who calls who.
did anyone get anywhere with this issue?
this forum thread is all that i could find other than a google forum thread which appears to be focused on xfinity voice but might include xfinity voice to xfinity landline.
One specific Xfinity voice number can't hear me on any device - Google Voice Communityhttps://support.google.com/voice/thread/45340768?hl=en
My issue with not being able to hear callers was always sporadic and recently hasn't been an issue at all.
8 m ago
Same Here -- Just started happening for me (Septemeber 2020) as I can see it has for others as well. makes me think this is definitely a Comcast/Xfinity issue (rather than a problem with the handset).
The problem with my phone did get fixed after a few days. Not sure whether it was something unknown on Comcast’s end that fixed it or something that I did. The last two things I did were:
1. Reset the modem (this can be done remotely via the Comcast website).
2. In this order:
A. Remove batteries from handset.
B. Unplug power adapter from base phone from slot on back of the base.
C. Remove phone line from back of base.
D. Leave everything disconnected for a few minutes.
E. Plug the phone line back in, and then plug the power adapter back in to the base.
F. Put the batteries back into the handset.
Good luck! Hope this works for you.
Same issue here, been going on since September. Any resolution yet?
having the same issue. this is an intermitten problem. I had comcast out 2x and they said the voice service was working.... but the problem continues. This post has over 2200 views. comcast needs to comment and help all of us.
same problem. Xfinity landline to another xfinity landline on an outgoing call. They cannot hear me. Incoming calls are fine. Calls to other than xfinity landlines are fine as well.
Spent 3 hours last night on xfinity tech support chat. Had three different agents. Each time they remotely reset the modem, i had to start the chat over. No help
7 m ago
I am also using a Netgear modem which is about 2 years old. The model number is cm500 V.