5 Messages
Call History not showing calls, just get an error message.
Spent 2 hours on the phone with Xfinity today to ask why my Call History isn't showing calls. We just moved service from a home to an assisted living facility in the same town. Used Call History for a few years, but after the transfer of service the Call History shows...."There is a problem with your Xfinity Voice service. Please call 1-800-XFINITY for assistance." I called that number but the people who answer can't help, they want to send a text showing how to log into Call History. I can log in just fine, have been doing so for years. I guess this movement of service really messed things up in their cubicle or home office. Their technical support is abhorrent, the lady I spoke with first wasn't grasping the problem and wanted to send instructions. Modem has been restarted a few times, still no luck. I suspect whoever setup this account transfer neglected to enable Call History in their system. It seems no one in Xfinity has a high enough level of authority who can log into my account to see why Call History has a problem.
XfinityAbby
Official Employee
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200 Messages
1 month ago
Hello, @VistaListner2. Thank you for reaching out on our Community Forum. I know how important it is to access your call history when you sign in to Xfinity Voice. I would love to take a look at the account and get this resolved for you.
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user_89q0tm
Visitor
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8 Messages
1 month ago
Same problem giong on thirteen days- have sat for hours on chat and now talking to people thru twitter and nothing. No resolution. They keep telling my they are escalating it then later htey will tell me it is marked closed. Thirteen days. This is exhausting. I have used this call history feature for years and all of the sudden it is frozen on 4/1/25 and no one can help. They "escalate" then close. I can't count how many times I have been thru this.
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user_89q0tm
Visitor
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8 Messages
1 month ago
Same!!! Mine not working and I have called and called and talked for hours with no resolution. Chatted with no resolution. All
they do is send and read the article on how to do it. I know how to do it. It’s not working!!!
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user_89q0tm
Visitor
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8 Messages
28 days ago
Did you ever get resolution? Going on 4 weeks here
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user_tagb6u
Visitor
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1 Message
10 days ago
I have the same issue. I re-established service and got a new Xfinity Voice landline number. Ever since, I can't see my call history. I get the same message, "There is a problem with your Xfinity Voice service. Please call 1-800-XFINITY for assistance".
A very kind and helpful sales associate at the Xfinity store in Wyomissing gave me a phone number for Xfinity tech support. I called and the man told me there is nothing he can do. That really surprised me. Then I called 1-800-XFINITY, and the man said he was going to submit this information, and I would get a message when the issue was resolved. I asked for a trouble ticket number, but he would not provide one. I mentioned to him about the experience of "VistaListener2" and being told about the telephone number not being mapped correctly. The man I spoke to said he passed all the information I gave him on to someone that would address the problem.
I really hope this can be fixed soon. Call History is such a valuable feature to me. This was two days ago, and I know it may take some time, but I will be so happy when Call History is restored. I am glad I saw this thread on the forums. It gives me hope. 🙂
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