Hello @DJS1976! That "no line" error can be very frustrating when you are just trying to get your new Voice service up and running! This usually means your phone isn't detecting a dial tone from the equipment.
Please try these basic checks to see if the line springs to life:
1. Check the Tel 1 Port
Look at the back of your Xfinity gateway. Your telephone cable must be plugged into the port labeled Tel 1 or Line 1. If it is plugged into Tel 2, your phone will show a "no line" error.
2. Bypass Your Wall Jacks
If your phone is plugged into a wall jack in another room, unplug it and bring it directly to your Xfinity gateway. Plug the phone straight into the gateway's Tel 1 port. If this works, it means your home's internal wall wiring is causing the issue.
3. Power Cycle the Gateway
Unplug the power cord from the back of your Xfinity gateway, wait about 10 seconds, and plug it back in. It can take up to 5 minutes for the gateway to fully reboot and download your new digital voice activation files.
XfinityQuemekia
Official Employee
•
1.2K Messages
2 hours ago
Hello @DJS1976! That "no line" error can be very frustrating when you are just trying to get your new Voice service up and running! This usually means your phone isn't detecting a dial tone from the equipment.
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