Visitor
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1 Message
3rd time this year land line has stopped working after a power outage
An Xfinity tech came to the house a few months ago and did something to get the landline working again. But 6 days ago we had a power outage and the landline no longer works now. It WILL work if I plug directly into the modem, but any phones plugged into the wall jack won't work. This is the 3rd time this has happened this year. It is not the wiring inside the house. We have tried all the troubleshooting tips and cannot get it to work and can't get anyone by the phone.
As I said before, a tech came out a few months ago when this happened last time but once the power went out we are back to the same problem.
XfinityKam
Official Employee
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238 Messages
15 hours ago
@user_0gklsc Thank you for sharing those details. I can understand how concerning it is to see this continue happening, especially after it was previously addressed. Since the phone works when connected directly to the modem but not through the wall jacks, this points to a disconnect between the modem and the home’s internal phone line setup. Given the steps you’ve already taken, the next best step is for us to take a closer look at your account and prior service work to determine what’s causing this to repeat. Can you tell me if you hear any dial tone when not plugged directly into the modem or any sound at all?
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