3 Messages
2 Modems (1 for Voice / 1 for Internet)
I have a Netgear CM2050V that works great for our Xfinity Voice service, but is not capable of the "Next Gen Speed Tier" (mid-split) faster upload speeds. I could purchase a Hitron CODA56 modem (that is capable of the Next Gen Speed Tier" upload speeds), but does not have a telephone port for our Voice service. There is already a splitter on the coaxial line before the modem to reduce power levels. Would it be possible to arrange with Xfinity to have the splitter connect to 2 different modems and designate the CM2050V to connect just to our telephone for Voice service and the Hitron CODA56 connect to the router for Internet service? Not sure if this is allowed. Thanks.
XfinityDena
Official Employee
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2.7K Messages
2 months ago
@wolffs13 Great question! You can have only 1 modem on the account.
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BruceW
Gold Problem Solver
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26.1K Messages
2 months ago
"Modmail" is the private message facility used on the Reddit web site. Here in the Xfinity Forums, the equivalent is Direct Messaging. Once again, the employee has given incorrect instructions. And you don't send the DM to the employee, you send it to "Xfinity Support".
To send the requested information in a private Direct Message ("DM") from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon above or https://forums.xfinity.com/direct-messaging
• On the DM page click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person" but don't do that. It won't work.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
Regrettably the "pencil and paper" icon is a pale grey that is active even though it does not look active. Go ahead and select it. But if a red circle-slash appears when you try to select the icon it means that DMs are disabled in your user Profile. If that happens, go to your Profile Settings, clear the "Opt Out from Direct Messaging" checkbox, click Save, and try again.
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