Frequent Visitor
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8 Messages
xfinity voice
I open XFinity Voice app on Android and it takes me to set/reset my PIN. I have reset my PIN AND changed my security question. WHY does the app keep asking me to set/reset my PIN?
All I want to do is see my voicemail messages!
XfinityAmira
Official Employee
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3.7K Messages
25 days ago
Hello @thedebsters, thanks for reaching out on our Forums regarding this Xfinity Voice app concern. Having to reset your security question and pin repeatedly is inconvenient and should not be happening everytime. My team is here to help. We would like to further look into and troubleshoot this for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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