Contributor
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16 Messages
Xfinity Voice Web Does Not Allow Access to Voicemails
Recently, we received notification that our voicemail box was almost full. I logged on to the Xfinity Voice Website, only to get the message, "Voicemail is not enabled for this number. For assistance enabling your voicemail, please call 1-800-XFINITY." So I called. The first representative said he would check into it. I asked him to call me back (didn't want to wait on the phone another 30 minutes or so). After a couple days and no call, and still receiving the message on the Xfinity Voice Website, I called again. This time I was transferred to someone in the voicemail area, and they informed me that this was a problem with Xfinity software and that they were working on it. It's been at least a week, and I am still getting this message. I could call *99 on my phone and delete voicemails that way, but that's very clunky - furthermore, I can't download messages from there. Would appreciate this issue being fixed...soon. Thank you.
XfinityDilary
Official Employee
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2.9K Messages
2 days ago
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84lion
Contributor
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16 Messages
2 days ago
I logged into Xfinity Voice on 4 different computers, using a variety of browsers (Edge, Chrome, and Brave) and in every case, came up with the same message as I listed in the initial post. I don't believe this has anything to do with cache or cookies or the browser. I can see call history data, but that's all.
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84lion
Contributor
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16 Messages
2 days ago
Sorry, but the link you provided, above, goes to the Xfinity Community Forum page for me, and I don't see a Direct Message icon, or pencil and paper icon on that page or this page. Would you please tell me where on the page I should look for it, or provide another link? Thanks
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