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84lion
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Saturday, December 13th, 2025 12:26 AM

Xfinity Voice Web Does Not Allow Access to Voicemails

Recently, we received notification that our voicemail box was almost full.  I logged on to the Xfinity Voice Website, only to get the message, "Voicemail is not enabled for this number. For assistance enabling your voicemail, please call 1-800-XFINITY."  So I called.  The first representative said he would check into it.  I asked him to call me back (didn't want to wait on the phone another 30 minutes or so).  After a couple days and no call, and still receiving the message on the Xfinity Voice Website, I called again.  This time I was transferred to someone in the voicemail area, and they informed me that this was a problem with Xfinity software and that they were working on it.  It's been at least a week, and I am still getting this message.  I could call *99 on my phone and delete voicemails that way, but that's very clunky - furthermore, I can't download messages from there.  Would appreciate this issue being fixed...soon.  Thank you.

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13 hours ago

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XfinityDilary

Official Employee

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2.9K Messages

1 day ago

 

Thanks for posting on our community forums, 84lion. I'm sorry to hear about the Xfinity Voice Website not working properly. This is not the experience we would like you to have, and we'd like to help! Have you tried clearing the cache and cookies or using a different browser? 

 

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84lion

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16 Messages

1 day ago

I logged into Xfinity Voice on 4 different computers, using a variety of browsers (Edge, Chrome, and Brave) and in every case, came up with the same message as I listed in the initial post.  I don't believe this has anything to do with cache or cookies or the browser.  I can see call history data, but that's all.  

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XfinityJohnG

Official Employee

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2.3K Messages

Thank you very much for attempting all of that already. I will be happy to take a look at any issue with the Voice service from here. Can you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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84lion

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13 hours ago

Sorry, but the link you provided, above, goes to the Xfinity Community Forum page for me, and I don't see a Direct Message icon, or pencil and paper icon on that page or this page.  Would you please tell me where on the page I should look for it, or provide another link?   Thanks

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XfinityPaula

Official Employee

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1.8K Messages

@84lion I'm sorry that the link is not taking you to the correct place. Are you signed in to the Forums? 

These are the steps I follow and a link that should be correct. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 hours ago

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