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user_wekgk3
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3 Messages

Sunday, July 26th, 2026 4:33 PM

Xfinity Voice - Sorry.but somthing went wrong Error

Phone works but the web voice log in page to listen to voicemails gives me this error. It has worked in the past and I've accessed it before. I have tried on different devices and browsers and still an error. I've called xfinity a few times they don't seem to know what I'm talking about. HELP

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20 days ago

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XfinityRaul

Official Employee

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3K Messages

22 days ago

@user_wekgk3 Thank you for making us aware the voice log is not working for you. I appreciate you troubleshooting on your own by using different devices and browsers. Have you by any chance tried access the voicemails by using your phone? If not, please follow these instructions from your home phone:
Dial *99 or your home phone number.
Press # when your personal greeting starts.
Enter your passcode when asked.

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user_wekgk3

Visitor

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3 Messages

Yes, I can access my voicemail using the *99 method however when you have 35+ voicemails it takes a lot of time to weed through. Using the voice log is a lot easier and quicker to delete. Will this service be restored? 

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21 days ago

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XfinityBradM

Official Employee

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1.5K Messages

Are you logging in with the primary or manager Xfinity ID associated with the account? The other types of roles do not have access to listen to the voicemails through the connect portal. 

 

Have you attempted to access those voicemails on a different device or web browser? Clear your device's browser's cache and cookies? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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21 days ago

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user_wekgk3

Visitor

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3 Messages

Yes we only have one login - primary/manager Xfinity ID and I've tried different devices and browsers. EDGE, Chrome and the xfinity app on my cell phone. Same error. 

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20 days ago

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XfinityJohnG

Official Employee

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3K Messages

Thank you very much for trying all of that already. I will be happy to troubleshoot that issue further from here for you. In order for me to do that you will have to send me a direct message with the full name and complete address for your service. To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

How to: Direct messaging within the forum | Xfinity Community Forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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20 days ago

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