1 Message

Tuesday, May 16th, 2023 8:25 PM

Xfinity voice caller ID not working

Restarted modem, didn’t do anything. Stopped working when we got a new box a few months ago

Official Employee


770 Messages

10 days ago

Hello. Thank you for reaching out for help with your Caller ID feature. As someone who values knowing who is calling, I can appreciate the concerns when it is not working. I will be happy to help get this resolved. @user_5d53a1, if you still need help, at your leisure, please send me a direct message to get started. 


To send a "Direct Message":

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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