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Visitor

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1 Message

Fri, Mar 19, 2021 9:48 PM

xfinity phone call scam from local number

Just received a phone call scam where they said they were xfinity comcast and wanted to update our modem and discount our bill.  Oh, all we had to do after the fake update to get our discounted $40 dollars off each month was send them $249. 

Responses

Official Employee

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210 Messages

3 m ago

Hey there! Thanks for posting. Spoofing and spam calls are at an all-time high, which is why we've made several tools available to Xfinity customers with voice services who may be affected; https://comca.st/392gxOu

 

We also have an alerts page available with current reports and areas for customers to report additional instances to us; https://comca.st/3eYTp7a

 

Xfinity will never demand payment up front for services in lump sums in order to receive a promotional rate. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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3 Messages

2 m ago

I get calls all the time from "Comcast Xfinity" whereby if I tell them "if I remember what I paid last month for my Comcast service, they can cut my bill by 40%".  They want to know how much your bill is so they can "calculate" what your discount will be but I can only get the discount if I prepay 2-3 months of my bill to them/"Comcast Xfinity".  They're not too smart so I like when they call.  I either try to get them fired and/or go lay down in the street. 

Visitor

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1 Message

8 d ago

I just received this call , they said they were calling from xfinity directly. Wanted me to allow update because my equipment was expired

Official Employee

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197 Messages

Hello, @user_5190a2, thank you for reaching out to our forum for help with your suspicious call concern. To be honest, I would be doing the same thing as you. Especially these days, these scammers are really testing people these days lol. I can look into your account and verify if the call was legit or not. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

 

You can also report a complaint about a phone scam by using this site: https://comca.st/3wfYOwe

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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