Visitor
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8 Messages
Xfinity Changed my Voicemail Settings Without Consent or Notification
Backstory: I moved in to my current place around January 2025 and had Xfinity service set up. They must have issued me a phone number that previously belonged to an Urgent care because of the nature of constant phone calls I received. It was constant with people leaving messages. I had a generic outgoing message on my home answering machine so I changed it and the amount of calls was reduced and then went down to zero for about 3-4 weeks. I thought it was a little strange but maybe my changed message was working better than I'd thought it would.
I recently had a crisis and thought I wasn't getting calls returned. I spoke to someone I thought had not returned calls. They said they did call but my voicemail said I wasn't taking calls and they had to punch in numbers to leave a message. I found the messages in Xfinity voicemail from that person I thought was not calling back, going back a few weeks, and enabled privacy settings that were not allowing my calls in and defaulting everything to voicemail. This was a clear departure from previously, when my phone actually rang often and I had not even accessed anything in Xfinity voicemail so no chance that it was a user-originated change. Xfinity did that.
This is absurd. I have terrible cell service at home so I need a backup phone resource or I would just cancel Xfinity home phone service. They should NEVER be changing settings like this on people.
XfinityMarshante
Official Employee
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605 Messages
22 days ago
Hello @LongJumpingSnowCake, thank you for taking the time to leave a post. Sorry to hear about the issues with your voicemail. I completely understand how frustrating it can be when you're waiting for an important call. When signing up for our Xfinity Voice Premier package, voicemail is included by default. However, some customers prefer to use their own answering machines. In those cases, we can either remove the voicemail feature or adjust the number of rings, so your answering machine picks up first.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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