Where is my voicemail?

I upgraded my package to a higher one months ago and I only realized that I no longer have voicemail.  I am paying a ton of money for this new package and voicemail isn't even enabled what is going on?

I called to get it fixed but I got someone who apparently isn't very comfortable with english and it took me 5 minutes just to explain to her what voicemail was.  Aggravating, so i hung up and came here.

Any help would be appreciated 🙂 Also on a side note I have been trying to unlink an old address for over a year now and it wont stick. This is also annoying.  Anyway any help would be great.

Thank You!