Visitor
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1 Message
VoIP customer service
VoIP team had 74 days to switch over my phone and they still haven’t done it. I canceled my subscription to Frontier two weeks ago and now they want me to renew my subscription with Frontier so they can import my phone number. Very disappointed in their customer service.
XfinityJon
Official Employee
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1.6K Messages
19 days ago
Good evening user_r3y34b. I can assure you this is not the experience we want for you. I do have a couple of questions so that I can better assist you. You were bringing a landline number over to Xfinity from Frontier, is that correct? Has that process been taken care of, or do you still need assistance?
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