Voicemails are not recognized nor transcribed in Xfinity Connect/Voice/Voicemail
After struggling to simply get my voicemail feature activated by Xfinity a week ago (as in, it was included with Xfinity Voice but never 'turned on' at their end???), I now discover that voicemails are being left but there is no notification or transcript of the voicemails in the Voicemail section.
The calls are reflected as 'answered' in the call history but the Voicemail option displays 'We're unable to process this request. Please try again.' The Voicemail Notifications settings offers this advice: Sorry, but something went wrong. Please try again in a few minutes. Of course, trying again does nothing. So not only are voicemails not appearing in Connect, I cannot change any settings related to Voicemail.
This voicemail issue is unrelated to mobile devices. The phone line is plugged directly into the router via the port on the left side and has been restarted since voicemail was 'turned on.'
This has been the case with a number of discrete features of the TV and voice products. Included features do not work and require getting past the robots that want to tell me what the issue is, in order to discuss with a human who discovers that someone else did not correctly enable this or that feature.