Hi @user_0mbgo5 Thank you for checking in with us about checking your voicemail from the site. Are you using the: connect.xfinity.com/voice/settings/ to log in? Are you receiving any error message?
I've been unable to check my landline voicemail as well, for at least a few weeks now. The Call History tab works fine, but if I select Voicemail, it says "An error occurred while processing this request. Please sign out and try again later." It's the same thing on computer browsers and on the Xfinity app on my phone. It worked fine for years prior to now.
djkuula, thank you for reaching out. It appears the OP had this issue a few months ago, so it may not be correlated to your issue today. Does the error occur when you select the voicemail tab or when you select an actual voicemail to play? Have you tried to clear your cache and cookies, or clear any old stored data from the app?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
For nearly a week I have been unable to access voicemail or call history online. When I log into email and select voicemail, I get an error message. There is no option to see call history. I can check voicemail from our landline phone itself, but this is useless if I am not home.
Two days ago I spent 20 minutes in a phone queue waiting for support before being cut off. Then 45 minutes in a live chat where a rep (after lengthy back and forth, and an attempt to sell a new service!) stated the issue was a “technical glitch” that would be fixed that day. I asked to texted when it was fixed. Result: no update text, still have the problem. Modem reset did not solve the issue. Really need this fixed, as this phone is used to receive calls.
XfinityEva
Official Employee
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2.5K Messages
4 months ago
Hi @user_0mbgo5 Thank you for checking in with us about checking your voicemail from the site. Are you using the: connect.xfinity.com/voice/settings/ to log in? Are you receiving any error message?
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Zorro27
Visitor
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7 Messages
2 hours ago
For nearly a week I have been unable to access voicemail or call history online. When I log into email and select voicemail, I get an error message. There is no option to see call history. I can check voicemail from our landline phone itself, but this is useless if I am not home.
Two days ago I spent 20 minutes in a phone queue waiting for support before being cut off. Then 45 minutes in a live chat where a rep (after lengthy back and forth, and an attempt to sell a new service!) stated the issue was a “technical glitch” that would be fixed that day. I asked to texted when it was fixed. Result: no update text, still have the problem. Modem reset did not solve the issue. Really need this fixed, as this phone is used to receive calls.
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