Hi @user_0mbgo5 Thank you for checking in with us about checking your voicemail from the site. Are you using the: connect.xfinity.com/voice/settings/ to log in? Are you receiving any error message?
For nearly a week I have been unable to access voicemail or call history online. When I log into email and select voicemail, I get an error message. There is no option to see call history. I can check voicemail from our landline phone itself, but this is useless if I am not home.
Two days ago I spent 20 minutes in a phone queue waiting for support before being cut off. Then 45 minutes in a live chat where a rep (after lengthy back and forth, and an attempt to sell a new service!) stated the issue was a “technical glitch” that would be fixed that day. I asked to texted when it was fixed. Result: no update text, still have the problem. Modem reset did not solve the issue. Really need this fixed, as this phone is used to receive calls.
Zorro27 Good afternoon! Thank you for reaching out to our Xfinity Forums for assistance with accessing your voicemail and call history online. I can see where this would be a frustrating situation. Are you still experiencing the issue, and may I ask what error message you are getting?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
All is working normally now. As for the error message, I got a white message box that read
Xfinity Voice
Sorry, but something went wrong.
Please try again in a few minutes.
Below was a clickable link for customer support, which directed me to automated responses. When I finally was able to start a live chat, it proved unhelpful and took up a large part of one day on the phone & computer. The problem magically disappeared two days after the chat.
XfinityEva
Official Employee
•
2.5K Messages
4 months ago
Hi @user_0mbgo5 Thank you for checking in with us about checking your voicemail from the site. Are you using the: connect.xfinity.com/voice/settings/ to log in? Are you receiving any error message?
3
0
Zorro27
Visitor
•
7 Messages
21 days ago
For nearly a week I have been unable to access voicemail or call history online. When I log into email and select voicemail, I get an error message. There is no option to see call history. I can check voicemail from our landline phone itself, but this is useless if I am not home.
Two days ago I spent 20 minutes in a phone queue waiting for support before being cut off. Then 45 minutes in a live chat where a rep (after lengthy back and forth, and an attempt to sell a new service!) stated the issue was a “technical glitch” that would be fixed that day. I asked to texted when it was fixed. Result: no update text, still have the problem. Modem reset did not solve the issue. Really need this fixed, as this phone is used to receive calls.
4
0