schrammj's profile

Visitor

 • 

2 Messages

Wed, Mar 9, 2022 2:59 AM

Closed

Voicemail

I recd an email from X:Finity Voice, saying I have a 44 second voice message. Came from Area code 301-655-8xxx.

I did not sign-in thinking a phishing email to get personal information. IS THIS A LEGIT XFINITY MESSAGE? 

XfinityAaron

Official Employee

 • 

741 Messages

6 m ago

Hello and how are you doing this evening @schrammj. I can look to see if you were called by us. It has been a couple of days. Would you still like us to look at this or have you got this resolved already? -Aaron 

Visitor

 • 

2 Messages

6 m ago

Yes, I wrote back. I've since received another c

Email and I'm not hitting the button to play. Xfinity has my number WHY not leave a message on my voicemail. I don't feel comfortable. It's very strange. Thx. 

XfinityChe

Official Employee

 • 

6.5K Messages

Understandable. We'd be happy to investigate further. Can you send a direct message with your first and last name and service address? To send a direct message click the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

 • 

7 Messages

5 m ago

I have the same issue as SchrammJ but I don't see an response.  Recently, I started to receive voicemail purportedly from xfinity. Below is a copy-and-paste of the most recent one.  Note that in one place, it says "X:Finity".  It looks too weird for me to open, so I haven't opened any of them, but I'd like to find out for sure.

You Have A New Readable Xfinity Voice Mail✅

Email from HOME: You Have A New Readable Xfinity Voice Mail✅

H
From:HOME< [Edited: "Personal Information"]>
To   [Edited: "Personal Information"],    member& [Edited: "Personal Information"]   Blind copy  [Edited: "Personal Information"] 

X:FINITY VOICE

Voice from 210 511 **
10 secs
Apr 16, 2022
 
To read voice message Click Here

(edited)

Official Employee

 • 

353 Messages

Hello, @mbenay! Thanks for reaching out to our Community Forums for assistance with your voicemail concerns. I'm sorry to hear you are experiencing a similar issue. We take our customer's security very seriously. And you can rest assured, we will get to the bottom of this. We should be able to determine on our end if a recent call has been made or not. However, If this is not the case, the best way to report any spam or phishing concerns would be through our Customer Security Assurance team. You can click on the link to visit our online website. There is also an Alert section where you can see specific phone numbers that have been marked as a Security Risk. That said, I'd be happy to check our records to confirm if it is a security concern or not. Could you please send our team a private message with your full name and full address? Thanks again. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here