2 Messages
Voicemail number of rings
Everywhere I check it says that option the "Call Forwarding" tab under "Advanced Call Forwarding", but on that tab it says"This telephone number does not have access to Advanced Call Forwarding."
How can I change the number of rings before the voicemail picks up?
XfinityJustinC
Official Employee
•
893 Messages
11 months ago
Hello, @user_rsif59 while we can certainly appreciate your desire to receive immediate assistance with your issue, sending unsolicited direct messages to our team or any other forum user is a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. We ask that you please review those documents thoroughly as repeated violations could result in a revocation of a user's Xfinity Forum posting privileges.
It definitely sounds like you're trying to update the number of rings in the correct spot: https://www.xfinity.com/support/articles/change-number-of-rings-before-calls-are-forwarded. I'd definitely like to help with your voicemail update, and since you have already sent a direct message I'll follow up with you there to continue.
When you have time, I will need for you to verify your CPNI pin to update any calling features. If you need to locate that, it is available for you to view logging into your account: https://www.xfinity.com/support/articles/view-change-voice-security-pin.
1
0