Voicemail Indicator Light Will Not Shut Off

For about three weeks we have had the voice indicator light continue to flash.vThe phone keeps showing "voicemail available via phone co.".

I have checked via *99 and it says there is no voice mail. I have checked online and it says there are no voice mails. I have gone to the voice indicator light settings under Xfinity Voice, clicked on "Mark All Voicemails as heard" and it gives me an error message of "An error occurred while processing this request. Please sign out and try again later." I have done this and have the same result.

We have reset the routers, reset the phones, reset anything connected to the voice system and we still have the same result.

Our phone system is a Panasonic KX-TGEA20.

Any assistance would be appreciated.

Responses

XfinityAmandaB

Official Employee

•

1.7K Messages

17 days ago

FlaggerStan That would be frustrating for sure to think you have a message but there is nothing there. Thank you so much for stopping into our community forums for help with that indicator. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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FlaggerStan

Voicemail Indicator Light Will Not Shut Off

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