Visitor
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2 Messages
Voicemail email notifications stopped working
About 3 weeks ago I stopped receiving email notifications of voicemails received. Prior to that it worked perfectly. I spent an hour yesterday on the phone with Xfinity technical support without any solution. Voicemail settings remain unchanged from when it worked for me. I'm ready to give up on Comcast and try another service.
XfinityJoshuaG
Official Employee
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331 Messages
2 years ago
@jwjacobs so sorry to hear that. I know you said that settings remain unchanged but can you please review this (https://www.xfinity.com/support/articles/voicemail-notification-issues) link for me to review those settings?
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jwjacobs
Visitor
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2 Messages
2 years ago
Yes, I've followed those instructions. Enable voice transcription is on, valid @Comcast.net email address is entered, Display the voicemail transcript in the email notification is on, Attach the voicemail to the email notification is off
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