Visitor
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2 Messages
voicemail after landline cancelation
“I am not reporting a dialing problem. This is a recently disconnected Xfinity Voice number. Callers currently hear ‘Your call cannot be completed as dialed,’ which makes them think they dialed incorrectly. I need the number’s intercept treatment changed to a definite disconnected-number announcement, such as ‘This number is no longer in service.’ Please send this to the Xfinity Voice provisioning or telephone-number administration team.” My mom will keep trying and trying if this can't be dealt with-thanks
XfinityRay
Official Employee
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4.1K Messages
5 hours ago
Hi there, @user_07qoi5! The message will normally update after 30 days automatically. In those 30 days, there is an option for a referral message to direct callers to your new number. When a new number is not provided, you can hear that message instead. We can help with removing that so the callers hear the line is no longer in service.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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