Visitor
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2 Messages
Voice Portal Doesn’t Show Anything
I’m trying to check my call history and it says to log in the voice portal. I do that and it doesn’t show any of the features it is supposed to. There is just an informational text bubble and a link to “learn more about Xfinity voice”. When I click that it says “blocked by policy”. I really need my call history from early January to prove a credit card dispute. This is on my landline, but mobile. Can anyone help?
XfinityVianney
Official Employee
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2.4K Messages
4 hours ago
Thank you for reaching out and creating a new post. I understand you are having some trouble accessing your call history. Based on the message you get, it could be due to your user role. Are you currently listed as the Primary or Manager on the account?
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