Visitor

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1 Message

09/08/2026 3:33 PM

Voice Mail

How do I cancel my xfinity voice mail but keep my home phone service?

Oldest First
Selected Oldest First

Official Employee

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3.1K Messages

1 hour ago

user_xhq6k1 Hello! Thank you for reaching out. I'd be happy to help review your account and make this change with you. Please send us a Direct Message with your full name and service address, and we'll take a look at your account to see what options are available for your Xfinity Voice service. Once we review the account, we can discuss the best way to move forward and answer any questions you may have.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

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