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user_bnyjj6
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1st Reply

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Tuesday, January 9th, 2024 6:29 PM

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VM not able to set-up

Like many others, I am unable to set up the vm on my landline.  Worked perfectly for years until I received a new “upgraded” box.  Also, now do not receive caller id on tv screen.  Suggestions?

Question

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Updated 

11 months ago

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XfinityAdrienne

Official Employee

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928 Messages

11 months ago

Hey there, @user_bnyjj6! I am sorry to hear about the experience with setting up your voicemail. Does your Xfinity Voice service work otherwise? Do you receive an error when you attempt setup the Voice? 

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user_bnyjj6

3 Messages

11 months ago

Thank you for your reply.  The landline service (voice) does work (did not when new box installed, but tech support fixed).  When attempting to set up voicemail, get reply that voicemail mailbox is unavailable.

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CCJodie

Problem Solver

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1.3K Messages

@user_bnyjj6 Got it. Have you followed these steps via the link?  https://www.xfinity.com/support/articles/setting-up-voicemail

 

Also, to confirm the caller id is still not working? 

I no longer work for Comcast.

11 months ago

0

user_bnyjj6

3 Messages

Yes.  It did not work (voicemail not available).  Also, caller id works on a phone, but does not show on the tv as before 

11 months ago

0

CCJodie

Problem Solver

 • 

1.3K Messages

@user_bnyjj6 Understood. Let's take a closer look at the account. Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

11 months ago

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