Visitor
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10 Messages
VM issues through portal
At this point I'm getting emails with transcribed VM. But when I login to the portal I still can't view or listen to my VMs. I've called numerous times. I've been through their song and dance so many times now I can't count. Each time they tell me to wait a day and it's fixed, but it's never fixed. I still see this message: "Voicemail is not enabled for this number. For assistance enabling your voicemail, please call 1-800-XFINITY".
I can't waste my time anymore. My time is worth more than that. And it's frustrating to repeat the same thing over and over.
XfinityTonya
Official Employee
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30 Messages
2 hours ago
Good afternoon @user_qq8dkt
Thank you for reaching out to us here on Xfinity Forums regarding the issues you’re experiencing with voicemail through the portal. I completely understand how frustrating it can be to reach out multiple times without getting the resolution you need. You’ve reached the right place, and I’d be happy to take a closer look and assist with the voicemail issue.
To access the account and investigate this further, we’ll need to continue the conversation through Direct Message.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
How to: Direct messaging within the forum | Xfinity Community Forum
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