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tonteen
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39 Messages

Fri, Jul 8, 2022 1:23 AM

Visual Voicemail

All of sudden I lost my visual voicemail. I have searched through my Exfinity account My XF Mobile acct (Moto g pure android) I cannot find anything relating to my visual voicemail or steps to recover and why I no longer have it  I had this phone since Feb 28 22. No problems with ,V. Voicemail until approx 2 weeks ago  please explain

Question

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Updated 

1 d ago

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6

XfinityJay

Official Employee

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441 Messages

2 m ago

Hello, thank you for reaching out! I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. You can contact our Xfinity Mobile support center via any of the following methods: • SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: https://comca.st/2Vn7Xpj Thank you for participating in our community

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user_0d634c

Visitor

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16 Messages

@XfinityJay​  was your question answered? How many hours did you spend with customer service?

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2 m ago

0

user_0d634c

Visitor

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16 Messages

2 m ago

And the customer service representatives can't explain or say they just fixed it but no matter how many hours you spend on the phone, it's never fixed.

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user_0d634c

Visitor

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16 Messages

2 m ago

How many customers lost their visual voice-mail? Has there been a count done yet?

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fpcustomer

Frequent Visitor

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13 Messages

8 d ago

My moto g pure has also stopped working and say "incompatible with phone".  Support center is unable to resolve.  Has anyone found a fix?

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Matt0001

Visitor

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1 Message

3 d ago

Same issue here. Except that the exisitng VMs that were on the app are now gone.  

1

XfinityChristopher

Official Employee

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338 Messages

@Matt0001 Hello and thank you for reaching out over our Xfinity Community Forums. I am so sorry to hear that you are also experiencing the same issue with your Visual Voicemails not showing up anymore. That would definitely be frustrating, and we would be more than happy to help in getting to the bottom of this once and for all. 

 

Our Xfinity mobile service actually has its own specialized support team, who are specially trained and equipped to assist with any Xfinity mobile related questions or concerns. For Xfinity mobile assistance, I would recommend reaching out to our incredible Xfinity Mobile support team, and they would be more than happy to assist you in getting these Visual Voicemail questions and concerns resolved once and for all!

You can reach our Xfinity Mobile support experts by calling or texting 1 (888) 936-4968, or via our secure online chat at https://comca.st/3QLkqKG where an Xfinity Mobile expert is available 24/7. Please let us know if there is anything else we can do to help. We are also here 24/7 and always more than happy to help a valued member of our Xfinity family in any way we can!

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 d ago

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Dantom

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1 Message

3 d ago

I really wish that Xfinity would address this issue! Haven't had any problems with them until now. 

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