Contributor
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39 Messages
Visual Voicemail
All of sudden I lost my visual voicemail. I have searched through my Exfinity account My XF Mobile acct (Moto g pure android) I cannot find anything relating to my visual voicemail or steps to recover and why I no longer have it I had this phone since Feb 28 22. No problems with ,V. Voicemail until approx 2 weeks ago please explain
CCJay
Official Employee
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618 Messages
3 years ago
Hello, thank you for reaching out! I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. You can contact our Xfinity Mobile support center via any of the following methods: • SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: https://comca.st/2Vn7Xpj Thank you for participating in our community
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user_0d634c
Contributor
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21 Messages
3 years ago
And the customer service representatives can't explain or say they just fixed it but no matter how many hours you spend on the phone, it's never fixed.
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user_0d634c
Contributor
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21 Messages
3 years ago
How many customers lost their visual voice-mail? Has there been a count done yet?
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fpcustomer
Contributor
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18 Messages
3 years ago
My moto g pure has also stopped working and say "incompatible with phone". Support center is unable to resolve. Has anyone found a fix?
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Matt0001
Visitor
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3 Messages
3 years ago
Same issue here. Except that the exisitng VMs that were on the app are now gone.
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Dantom
Visitor
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1 Message
3 years ago
I really wish that Xfinity would address this issue! Haven't had any problems with them until now.
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