thkoenni's profile

New Poster

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4 Messages

Mon, Mar 29, 2021 6:55 PM

Verified vs not verified numbers

The "feature" that was recently added that displays incoming numbers that have been "verified" is not well explained.  I assume that "verified" indicates that the number displayed has not been spoofed so is ok.  If this is the case, why are the not "verified" calls being blocked?  At the very least an option should be added that allows a user to automatically block all not "verified" numbers.

Tom K

Responses

ComcastAmir

Official Employee

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6.3K Messages

1 m ago

Hi thkoenni, I'm happy to address your questions and concerns here. Can you please provide a bit more details of the feature you're speaking of? Are you having issues with your Xfinity Mobile phone or your home phone? 

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New Poster

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4 Messages

1 m ago

In response to ComcastAmir--I was referring to our home phone.  I would like to be able to block all un-verified calls automatically.  If they are un-verified, I assume the call is spoofing a number that looks like it is coming from someone in your area, but is from a scammer.  I would also like to automatically block all calls that display as "Name not Available".  The scammers change numbers so often, that it is not possible to keep up with them when we can only block a maximum of 25 numbers at a time.


Thanks, Tom K

Official Employee

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161 Messages

Good morning @ and thank you so much for your response! We'd be happy to assist you further over chat for security purposes. Can you please click the chat icon in the top right corner and send a message to our 'Xfinity Support' handle with your name, the account holder's name (if different) and account number? We look forward to assisting you there! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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