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thkoenni
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4 Messages

Monday, March 29th, 2021 6:55 PM

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Verified vs not verified numbers

The "feature" that was recently added that displays incoming numbers that have been "verified" is not well explained.  I assume that "verified" indicates that the number displayed has not been spoofed so is ok.  If this is the case, why are the not "verified" calls being blocked?  At the very least an option should be added that allows a user to automatically block all not "verified" numbers.

Tom K

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4 years ago

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CCAmir

Gold Problem Solver

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7.2K Messages

4 years ago

Hi thkoenni, I'm happy to address your questions and concerns here. Can you please provide a bit more details of the feature you're speaking of? Are you having issues with your Xfinity Mobile phone or your home phone? 

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thkoenni

New Poster

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4 Messages

4 years ago

In response to ComcastAmir--I was referring to our home phone.  I would like to be able to block all un-verified calls automatically.  If they are un-verified, I assume the call is spoofing a number that looks like it is coming from someone in your area, but is from a scammer.  I would also like to automatically block all calls that display as "Name not Available".  The scammers change numbers so often, that it is not possible to keep up with them when we can only block a maximum of 25 numbers at a time.


Thanks, Tom K

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XfinityAlyssaA

Official Employee

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2K Messages

Good morning @ and thank you so much for your response! We'd be happy to assist you further over chat for security purposes. Can you please click the chat icon in the top right corner and send a message to our 'Xfinity Support' handle with your name, the account holder's name (if different) and account number? We look forward to assisting you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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Deb2094

Regular Visitor

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8 Messages

4 years ago

I'm pretty sure poster is referring to the [V] feature. I want to turn that off on my business phone so I don't see [V] all the time. How can I do that?

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user_PeterC

Contributor

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150 Messages

@Deb2094 Thanks for reaching out about your concerns regarding the Verified Caller ID. Since this is an older thread, we do ask that you create a new thread and post your concerns there that way we'll be able to better assist you! :) 

4 years ago

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user_7969e7

Visitor

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1 Message

4 years ago

I answered a (V) number which turned out to be an Amazon scam.  I know this because after I hung-up, I called the (V) number [Edited: "Personal Information"] and the operator said that, "this number is not valid".  How does this happen?

(edited)

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