Visitor

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4 Messages

Wednesday, August 27th, 2025

unwanted phone calls

We have been getting ~6 unwanted calls per day on our "land line". Our anti-spam settings are full on, but the system doesn't work. The calls come from a few different organizations but are from random caller ID's-- never the same twice.

There used to be a challenge option that asked the caller to enter a code before ringing. That would work, but doesn't seem to be available.

BTW- your chat agents don't have any idea how to deal with this problem. Wasted 45 minutes trying to explain.

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Official Employee

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2K Messages

2 days ago

 

vnd237, Thanks so much for reaching out to Xfinity Support. I understand how annoying calls like this can be. Something that worked for me was nomorobo.com/signup. If you would still like more assistance, let us know and we would be happy to work with you. 

 

Visitor

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4 Messages

We have tried nomorobo and other call blockers. They seem to work only with legitimate businesses that always call from the same number. Our unwanted calls come from spoofed numbers-- same caller/recording but different caller id and phone number each time.

Something requiring the caller to enter a short keycode would work for most cases.

Another possible solution would be to prevent phone number & caller id spoofing completely. An end-to-end certified calling system would also solve the problem.

Visitor

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4 Messages

Nomorobo and other call blockers assume that the calling number is always the same. Our harassing callers use spoofed phone numbers and caller id.

A request to type in a 3-digit code would work for most current calls (though it won't be long before AI can beat a challenge/response system).

Another solution is to have a closed system where calls are end-to-end certified and caller id cannot be spoofed.

If we change our phone number, would that defeat this kind of caller?

Official Employee

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2K Messages

 

vnd237, Give this a try:

 

Xfinity Voice Spam Blocker helps manage unwanted calls by labeling them as low, medium, or high spam risk. High-risk calls are blocked, medium-risk calls are sent to voicemail without ringing, and low-risk calls are filtered through an Audio CAPTCHA gateway. Users can manage their Spam Blocker settings by signing into their Xfinity Voice account and adjusting preferences. All calls, regardless of risk level, will appear in call history with risk labels. This service is included with Xfinity Voice and requires no additional installation.

 

For more details see:

 

 

 

 

 

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Visitor

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4 Messages

A month ago, I found this feature and set it up. No effect on our unwanted calls.

Today I rechecked the settings and they are correct. The system seems to have no clue that the calls are spam.

All the spam blocking seems to be based on the idea of blocking a single number. That is not useful when the number changes with each call. I have checked 100 phone numbers used by our 6 most frequent spam callers. No repeats.

Calls come most frequently from our own area code (505), but occasionally some other. Caller ID often lists just a city, but sometimes an unknown person's name. On a few occasions, we have received spam calls with caller ID information from local acquaintances.

Official Employee

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733 Messages

This is the main feature we have for the home phone service to block the unwanted calls. If you believe all the settings are correct you can call 844-963-0215. You’ll be asked to leave a voice message with your name, preferred contact telephone number (where we have authorization to return your call) and details regarding this request for assistance with changing Spam Blocker settings. We’ll return your call within three business days.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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